Frequently Asked Questions
1. When will I receive my parcel?
We will process and ship out your order within 2-3 working days once order is confirmed and if stock is ready.
Delivery usually takes 2-3 working days within Malaysia areas.
Public Holiday Alert: Courier companies have already cut off pick ups & deliveries by 27th April 2022.
All orders will be dispatched after 5th May 2022.
(Please do NOT place order if you are in a rush to receive the items.)
Celovis team & most courier providers will be offline during 2nd - 3rd May 2022 for the Hari Raya Public Holiday.
Reopening by 4th May 2022!
2. Do you provide gift-wrapping?
All our jewellery comes with a premium giftbox and you can request for a paper bag when you place order.
*Kindly place the request in the remarks column in your cart. Receive it in a ready-to-be-gifted condition!
3. Does Celovis provide Same-day delivery services?
Yes we do!
Same-day delivery is available from Monday - Friday (exclude Public Holidays) for all orders placed before 12PM.
Kindly select the Same-day delivery option at the checkout section to get this service.
*Available for selected Klang Valley areas only.
If you have any concerns, please do not hesitate to contact us via the Facebook Messenger!
We will reply you as soon as we can!
WHY CELOVIS?
Made with imported premium-grade Titanium, does not bend and break easily.
Celovis guarantees your Titanium jewellery to be anti-tarnish, rust-free, and also corrosion-resistant.
Safe for sensitive skin type and skin allergies as well. Tested on more than 50,000 women to be hypoallergenic.
Celovis offers Lifetime Warranty on metal parts for all jewellery as we are confident in our materials are highly durable.
JEWELLERY CARE
Avoid contact with perfumes/chemicals to prevent colour fade.
Jewels with cubic zirconia stones can be worn during hand-wash.
However, it is not recommended to be worn during bathing. This is to prevent potential damage and allow the piece to remain in top condition.
Please store your jewellery carefully in a box when you are not wearing it.
Gift Packaging
All of Celovis’ jewellery is attentively packaged to be the perfect gift for any occasion. Every purchased jewellery is accompanied by a premium white jewellery box and message card. Paper bags can also be provided upon request.
Free Engraving Services
Celovis Jewellery provides complimentary engraving services for most of our Titanium jewellery. An engraved piece will always be a memorable gift as it holds personal meaning.