Shipping & Tracking
Where can I collect my parcel?
You may make an appointment with us before self-pick up at the address as the following:
Celovis, Level 3 Parkson Elite Pavilion
How much is the postage fee charged?
We provide FREE SHIPPING for whole Malaysia including Sabah & Sarawak.
SINGAPORE & HONGKONG
Singapore: Flat Rate RM50 (ARAMEX/POS LAJU)
Hongkong: Flat Rate RM50 (ARAMEX/POS LAJU)
Other countries : Depends on the location and item weight.
**Note that Celovis reserves the right to change the courier delivery company for your order due to packaging wise and unavoidable circumstances.
When will I receive my parcel (local order with ready stock)?
We need 1-3 working days to pack and dispatch your order to our default logistics partner (PGEON/POSLAJU/DHL/ARAMEX)
Delivery time is approximately 1-5 working days, depending on the area and courier delivery speed.
How can I track my parcel location?
Tracking number and link shall be updated via email in 1-3 working days. Kindly check your SPAM/JUNK folder if it is not found in INBOX.
For ready stock, tracking number will be provided via email in 1-3 working days.
For backorder, tracking number will be provided via email once order is ready for pick-up and delivery.
Will there be an additional charge for re-delivery?
Yes, if parcel was not delivered to recipient and has returned to sender, a second delivery fee will be charged by the logistic partners. Note that the second delivery fee is the responsibility of the recipient.
Do you ship internationally?
Yes! We needs 2-3 working days to pack and dispatch your parcel.
I haven’t received my parcel. What should I do?
*SouthEast (delivery takes 7-10 working days): Singapore, Indonesia, Thailand, Philippines, Cambodia,Brunei, Laos
*North East (delivery takes 7-14 days): Myanmar, Hong Kong, Macau, Taiwan, Japan, China
*Oceania (delivery takes 7-14 working days): Australia and New Zealand
*Rest of the world (delivery takes 7-14working days): All other countries not mentioned above