Frequently Asked Questions

Our Products

What are Celovis jewelleries made of?
Can I have personalised engraving?
Will Celovis jewellery last long?
How do I care for my jewelleries?
Does Celovis jewellery come with a jewellery box?
Can I purchase gift packaging boxes and paper gift bags?

Stocks & Back-Orders

Are all items on the website in stock?
I ordered an item thatโ€™s out of stock. What happens next?
What is back-order?
My order includes ready stock and back-order items. When will it arrive?
Can I cancel or get a refund for a back-order?
How can I check the status of my back-order?
My back-order is delayed. What can I do?

Payments

Do you accept bank transfers?
How do I pay from outside Malaysia?
My payment has failed, what should I do?

General Inquiries

Do you have a retail store?
How do i track my order status?
How to Register for Warranty?
I ordered the wrong size/design. Can I exchange?