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FAQs

Q: What is the material of your jewelry?
A: Most of our jewelries are made by GERMAN IMPORTED TITANIUM which is a type of natural metal with incredible value for jewelry. It is corrosion-resistant but try to avoid from chemical substance. 

 

Q: Is your engraving service free or charged?
A: We provide complimentary engraving service for all CELOVIS customers. However, we only can do engraving on the jewelries which have enough space.

 

Q: How long will I receive the items after placed order?
A: Within 7days.

 

Q: I need it badly in these days, is it possible to arrange same day delivery for me?
A: Same day delivery only available for KL,Selangor and Cheras area. 

 

Q: Do you provide international delivery?
A: Yes, we do.


Q: How can I entitle the lifetime warranty and what is the T&C?
A: Our lifetime warranty is to guarantee that our jewelries will not turn rusty. The exchange-warranty only available for 1 time and we do not accept returns and refunds. To entitle the lifetime warranty, you may contact yuhuey.celovis@gmail.com.