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Return & Exchange Policy

Dear customer, thank you for shopping with Celovis.

If you are not entirely satisfied with your purchase and wish to make a return or an exchange, we're here to assist you.

Return & Exchange

  • Please take note that only the reasons eligible for return/exchange are stated below:

(1) Incorrect Size 

(2) Incorrect Item Sent

(3) Manufacturer Defect Item

  • You have [7] calendar days to make a return/exchange for a manufacturer’s defective item and/or items that were wrongly sent from the date you received it. Due to hygiene reasons, we do not provide returns or exchanges for earrings unless received in defective condition. 
  • If a defective item is still in possession and not returned after [7] days from the date received it will be considered as human-caused defects. Items have to be returned to Celovis HQ for inspection and an additional fee(return and/or exchange fees) will be charged depending on the jewellery’s defective condition and/or repair procedure.
  • If you wish to make an exchange within 7 days, your item must be in the same condition as when you first received it. 
  • Every item that has applied for return/exchange needs to have proof of purchase (Celovis official receipt, E-invoice, etc)
  • We accept exchange of size and colour of the same product for backorder only.

Shipping

  • Customers will bear their own shipping costs for item return or exchange unless the issue arises from the seller (item sent wrongly or manufacturer defect).

Refunds

  • Please take note that we do not provide refunds on any purchase made.

How to apply for return & exchange?

  1. Send a photo of the defective/wrong item along with your order number to our Facebook page (Celovis Jewellery) through Facebook messenger.
  2. Wait for our reply (we always try to reply as soon as we can).
  3. After confirming the details, kindly return your item via courier service or drop it at our HQ @ Level18 Equatorial Plaza, Kuala Lumpur.
  4. The returned jewellery will be inspected by Celovis’ management who will determine whether any repairs or exchange are needed. Our customer service team will inform customers within 7-14 working days after inspection.

Want to know about our Lifetime Warranty Policy? Click here for more information.