Return & Exchange Policy
Dear customer, thank you for shopping with Celovis.
If you are not entirely satisfied with your purchase and wish to make a return or an exchange, we're here to assist you.
Return & Exchange
- Please take note that only the reasons eligible for return/exchange are stated below:
(1) Incorrect Size
(2) Incorrect Item Sent
(3) Manufacturer Defect Item
- You have  calendar days to make a return/exchange for a manufacturer’s defective item and/or items that were wrongly sent from the date you received it. Due to hygiene reasons, we do not provide returns or exchanges for earrings unless received in defective condition.
- If a defective item is still in possession and not returned after  days from the date received it will be considered as human-caused defects. Items have to be returned to Celovis HQ for inspection and an additional fee(return and/or exchange fees) will be charged depending on the jewellery’s defective condition and/or repair procedure.
- If you wish to make an exchange within 7 days, your item must be in the same condition as when you first received it.
- Every item that has applied for return/exchange needs to have proof of purchase (Celovis official receipt, E-invoice, etc)
- We accept exchange of size and colour of the same product for backorder only.
- Customers will bear their own shipping costs for item return or exchange unless the issue arises from the seller (item sent wrongly or manufacturer defect).
- Please take note that we do not provide refunds on any purchase made.
How to apply for return & exchange?
- Send a photo of the defective/wrong item along with your order number to our Facebook page (Celovis Jewellery) through Facebook messenger.
- Wait for our reply (we always try to reply as soon as we can).
- After confirming the details, kindly return your item via courier service or drop it at our HQ @ Level18 Equatorial Plaza, Kuala Lumpur.
- The returned jewellery will be inspected by Celovis’ management who will determine whether any repairs or exchange are needed. Our customer service team will inform customers within 7-14 working days after inspection.
Want to know about our Lifetime Warranty Policy? Click here for more information.