Lifetime Warranty Submission
*** Customer must sign up for every single purchase only can entitle Celovis Lifetime Warranty
(1) For case of manufacturer defect,wrong item sent and size issues, you have (7) calendar days to return and exchange from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have the receipt or proof of purchase.
(2) Celovis Lifetime Warranty is just to guarantee our Titanium Jewellery series will not turn rusty & black.
(3) If the jewelry is claimed as defect after (7) calendar days from the date received, we will consider it as human-caused defect so we won't bear this loss. Customer could add on RM50 (uncompulsory) to get a new design instead of free exchange/repair service.
(4) Customer is responsible for paying for your own shipping costs or you could visit our retail/office. Unless it's seller's problem (defect item sent, wrong item sent..), then the shipping fees will be paid by seller.