Warranty & Repair

We offer a lifetime warranty for rust-related issues on the metal part of your Celovis jewellery. If your piece rusts at any time, even after 20 years. We’ll replace it with a brand new one, free of charge.

What’s Covered:

• Rusty metal parts on Celovis jewellery (excluding accessories like charms, earrings, or packaging)
• Lifetime one-to-one exchange (no additional cost)

What’s Not Covered:

• Wear and tear from daily use
• Scratches, dents, or fading due to improper care
• Free gifts, earrings, and packagingor any other merchandises from Celovis that are not jewellery

Non-Rust Damages – RM50 Exchange Program
If your item is damaged but not rusty, we offer a one-time replacement for just RM50 (includes spare parts and shipping fees).

Eligible for RM50 Exchange:

• Broken chain (unfixable)
• Missing gemstone (case-by-case basis)
• Some cases of discoloration or coating issues (case-by-case basis)

Not Eligible for RM50 Exchange:

• Deep scratches or dents from regular wear
• Discoloration caused by improper care or chemical exposure (case-by-case basis)
• Original item must be returned to us before a replacement is issued.

We provide repair services for minor issues, depending on parts availability and design type.

What are repairable:

• Clasp tightening or replacement
• Minor chain length adjustments (selected design only)
• Stone replacement (depending on designs and additional fees applies)

What are non-repairable:

• Severely broken chains
• Completely detached pendants/gemstones

To check if your item is repairable, please fill out the Repair Request Form with your order ID and photos.

1. Go to https://www.celovis.com/pages/lifetime-warranty-submission
2. Fill in your order details and submit within 7 days of receiving your item.

1. Contact Us: Send your order ID or email address, item photos, and issue description via email, WhatsApp, Facebook or Instagram chat.
2. Inspection: Our team will review and confirm if your item is eligible for warranty.
3. Approval & Next Steps: Once approved, we’ll guide you through the process.

Processing Time

• Repair: 7–14 working days (depending on complexity)
• Warranty Exchange: 7–14 working days after approval

Warranty claims must be submitted via the same platform the order was placed due to policy restrictions.

How to claim:

• Shopee – Contact seller via Shopee chat
• Lazada – Contact seller via Lazada chat
• Zalora – Contact Zalora customer service or reach out to us via WhatsApp or Facebook or Instagram chat
• TikTok – Contact seller via TikTok chat
• Retail Store – Walk in with your receipt to check your warranty status