Frequently asked questions

• What can I engrave on my jewellery?

  You can engrave names, initials, dates, coordinates, quotes, zodiac signs and other meaningful text. Selected products also support image-based engravings such as handwriting, pawprints, fingerprints, signatures and drawings.

• How do I customise my jewellery?

  Simply choose an engravable jewellery piece, enter your engraving text or upload your image, and we’ll take care of the rest. Customisation options are available directly on eligible product pages.

• Can I upload handwriting for engraving?

  Yes. You can upload a clear image of handwritten notes, signatures or messages, and we will convert them into an engraving for your jewellery.

• Can I engrave a pet pawprint?

  Yes. Many of our engraving jewellery pieces support pawprint engravings. Simply upload a clear image of your pet’s pawprint during customisation.

• Can I upload fingerprints for engraving?

  Yes. Selected engraving jewellery pieces support fingerprint engravings. Upload a clear fingerprint image and we’ll engrave it onto your chosen piece.

• What image files can I upload?

  We recommend clear JPG, PNG or PDF files with good contrast and resolution. Dark text or artwork on a light background typically produces the best engraving results.

• Is engraving included in the price?

  Engraving availability and pricing may vary by product. Please refer to the product page for specific customisation options and charges.

• How long does personalised jewellery take to make?

  Personalised jewellery requires additional processing time for engraving, with estimated 7 working days before shipping out.

• Can I return personalised or engraved jewellery?

  As personalised jewellery is custom-made specifically for you, engraved items are generally not eligible for returns or exchanges unless there is a manufacturing defect or error.

• What occasions are personalised jewellery suitable for?

  Custom jewellery makes a meaningful gift for birthdays, anniversaries, Mother’s Day, graduations, weddings, Valentine’s Day, pet lovers, friendship gifts and personal milestones.