You have seven (7) calendar days to make a return/exchange for a manufacturer’s defective item and/or items that were wrongly sent from the date you received it.
Due to hygiene reasons, we do not provide returns or exchanges for earrings unless received in defective condition.
If a defective item is still in possession and not returned after seven (7) days from the date received it will be considered as human-caused defects.
Items have to be returned to Celovis HQ for inspection and an additional fee(return and/or exchange fees) will be charged depending on the jewellery’s defective condition and/or repair procedure.
If you wish to make an exchange within seven (7) days, your item must be in the same condition as when you first received.
Every item that has applied for return/exchange needs to have proof of purchase (Celovis official receipt, E-invoice, etc)
Engraved item is not exchangeable and not refundable.
We accept exchange of size and colour of the same product for backorder only.
Customers will bear their own shipping costs for item return or exchange unless the issue arises from the seller (item sent wrongly or manufacturer defect).
Send a photo of the defective/wrong item(s) along with your order number to WhatsApp at 6012-5336107 or our Facebook messenger
Wait for our reply (we always try to reply as soon as we can).
After confirming the details, kindly return the items via courier or book a visitation appointment at: Unit C-01-10, Plaza Bukit Jalil, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur.
The returned item(s) will be inspected by Celovis’ management who will determine whether any repairs or exchange are needed.
Our customer service team will inform customers within 7-14 working days after inspection.
