Frequently Asked Questions

Our Products

What is the material of your jewellery?
Will Celovis jewellery rust or turn black?
How do I maintain my jewellery in good condition and prevent discoloration?
Is engraving free? How does it work?
Does Celovis jewellery come with a jewellery box?
Can I purchase gift packaging boxes and paper gift bags?

Stocks & Back-Orders

Are all items on the website in stock?
I ordered an item that’s out of stock. What happens next?
What is back-order?
My order includes ready stock and back-order items. When will it arrive?
Can I cancel or get a refund for a back-order?
How can I check the status of my back-order?
My back-order is delayed. What can I do?

Payments

Do you accept bank transfers?
How do I pay from outside Malaysia?
My payment has failed, what should I do?

General Inquiries

Do you have a retail store?
How do i track my order status?
How to Register for Warranty?
I ordered the wrong size/design. Can I exchange?